Frequently Asked Questions
Q: Will the bag fit my specific camera and lenses?
A:Yes. Beyond our standard sizes for Fujifilm, Leica, and Sony, we offer custom dimensions. Just let us know your camera model and lens setup, and we will calculate the exact fit for your gear.
Q: How does your warranty work?
A:We provide a worldwide warranty on stitching and hardware:30 monthsfor bags,24 monthsfor wallets/belts, and12 monthsfor watch straps. If there’s any issue with our craft or materials, we’ll repair or replace it for free.
Q: What makes your Crocodile and Lizard leather special?
A:These are rare, hand-selected skins. Because we never use sewing machines, the natural scales are never crushed or damaged. Each piece is 100% hand-stitched, making every item a one-of-a-kind original.
Q: Do you accept full bespoke or custom orders?
A:Absolutely. You can customize everything: dimensions, number of pockets, leather type (Goat, Lizard, Crocodile), and stitching color. We also offer personalized engraving for names or initials.
Q: How long does it take to receive my order?
A:Quality hand-stitching takes time. It usually takes5 to 10 daysto complete an order depending on the complexity. We will confirm the exact lead time before starting. Worldwide tracking is provided for all shipments.
Q: How should I care for my premium leather gear?
A:Keep it dry and wipe off moisture immediately. For exotic skins, use specialized conditioners every few months. Avoid prolonged direct sunlight. If you need advice, just message us anytime.
